Consumer Finance Industry ESG Material Mapping

FN-CF-220a.1Number of account holders whose information is used for secondary purposes

FN-CF-220a.2Total amount of monetary losses as a result of legal proceedings associated with customer privacy

FN-CF-220a.3(1) Number of data breaches, (2) percentage involving personally identifiable information (PII), (3) number of account holders affected

FN-CF-220a.4Card-related fraud losses from (1) card-not-present fraud and (2) card-present and other fraud

FN-CF-220a.5Description of approach to identifying and addressing data security risks

FN-CF-220a.10Total amount of monetary losses as a result of legal proceedings associated with selling and servicing of products

FN-CF-220a.6Percentage of total remuneration for covered employees that is variable and linked to the amount of products and services sold

FN-CF-220a.7Approval rate for (1) credit and (2) pre-paid products for applicants with FICO scores above and below 660

FN-CF-220a.8(1) Average fees from add-on products, (2) average APR, (3) average age of accounts, (4) average number of trade lines, and (5) average annual fees for pre-paid products, for customers with FICO scores above and below 660

FN-CF-220a.9(1) Number of complaints filed with the Consumer Financial Protection Bureau (CFPB), (2) percentage with monetary or non-monetary relief, (3) percentage disputed by consumer, (4) percentage that resulted in investigation by the CFPB